Frequently Asked Questions

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Frequently Asked Questions

Storage By Box / Item

Storage By Box / Item

How It Works

How does the Box Plan work?

How do I order & start using the service?

Plans & Pricing

Storage By Box / Item Pricing

Can I only use it for a couple of weeks?

Is there any minimum charge?

Are there any surcharges?

I don't know how many boxes I need. What should I do?

I have a promo code. How do I use it?

Can I change my storage plan from 3-5 months to 6+ or vice versa?

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Packing

What items are prohibited for storage?

What are the weight limits for each type of box?

Will there be extra charges if items are overweight?

How can I ensure my items do not exceed the weight limits?

If my items are overweight?

Do you have any tips to help me avoid overweight items?

What if I need to cancel the service after receiving the empty boxes from your company?

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Pickup & Delivery

When can I receive the storage boxes I ordered?

How much time do I have to pack?

How much advanced notice is required for delivery?

I’ve finished packing. How do I arrange a pick-up (Check-in)

How do I get my items back (Check-out)?

How do I change or cancel a pickup/delivery?

Do you charge for address change?

What happens if there are severe weather conditions?

What happens if I'm a "no-show" for my appointment?

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