Frequently Asked Questions

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Frequently Asked Questions

Storage By Sq Ft

Storage By Sq Ft

How It Work

How does By Square Feet Storage Plan work?

How do I order & start using the service?

I don't know how much space I need. What should I do?

Plans & Pricing

Storage By Sq Ft Pricing

Is there any minimum charge?

Are there any surcharges?

Can I only use it for a couple of weeks?

Packing

What items are prohibited for storage?

Do you provide any packing materials?

Can I request your document / standard / wardrobe box to pack?

Do you provide assembling / dismantling service?

Do I need to have my items packed before your team arrives?

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Pickup & Delivery

I’ve finished packing. How do I arrange a pick-up (Check-in)?

How much advanced notice is required for delivery?

Can I add more items to my storage plan?

How do I get my items back (Check-out)?

How do I store my retrieved items (Re-Check-in) again?

How do I change or cancel a pickup / delivery?

Can I arrange my own transportation for storage?

Do you charge for an address change?

What happens if there are severe weather conditions?

What happens if I'm a "no-show" for my appointment?

What's considered a 'Bulky Item'?

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