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The safety of your things is our number one priority. However, if the need arises for you to file a claim, please send an e-mail to cs@spacebox.com.hk and we will work through the claim together promptly. When filing a claim, please be sure to include the following information:
1. Subject line: Insurance Claim for [your first and last name]
2. The date when the boxes were returned to you
3. Barcode ID on the box containing the damaged or missing items
4. Detailed inventory list and replacement value of items in HKD
5. Specific description of loss or damage as it pertains to each item
6. Your contact information (phone no., e-mail and mailing address)
1. Subject line: Insurance Claim for [your first and last name]
2. The date when the boxes were returned to you
3. Barcode ID on the box containing the damaged or missing items
4. Detailed inventory list and replacement value of items in HKD
5. Specific description of loss or damage as it pertains to each item
6. Your contact information (phone no., e-mail and mailing address)